All returns must be processed by submitting a return request below. Please note returns received without an RMA# will not be processed.

To process a return click here.

You have 14 days from the day your order ships to request a return. Returns requested after this return window closes cannot be processed. Items must be returned in original condition and include the original garment tags and poly bag. Please note that a refund is not guaranteed if the merchandise is found to be damaged, missing, or shows signs of wear. All returns are subject to a $15 return shipping fee. Shipping fees are not refundable. Items purchased on Final Sale are not eligible for return, exchange or store credit. No exceptions.

All returns must be processed by submitting a return request below. Please note returns received without an RMA# will not be processed.

To process a return click here.

To check the status of your return, please track your return package using the FedEx tracking
number on the return label that was provided to you via FedEx.com.

Returns are processed in the order in which they are received. Depending on seasonality, it can take anywhere from 3 to 10 business days for your return to be processed and reviewed by our quality control team. Thus, eligible orders are refunded
within 10 business days of receipt in our warehouse.

All refunds are either returned in the form of store credit, or to the original form of payment. If original payment form is selected, please allow your bank 3-10 business days to return the funds to your account once processed on our end. 

If 20 business days have passed since your return was delivered to our warehouse, and you still do not see your refunded payment, please email hello@ONE33social.com and we’ll be happy to
assist further.

If you have received your order as a gift, you may return any eligible order for store credit by clicking here.

We do not offer exchanges at this time. If you wish to try a different item or size, simply return your eligible original item(s) and place a new order. You will receive a refund for the return within 10 business days of arrival at our warehouse. Expired and one-time-use promotions are not applicable toward new orders and will not be re-honored toward newly placed orders.

ONE33 Social is committed to an exceptional level of design and craftsmanship. All merchandise is inspected for quality prior to shipment; however, there may be rare occasions when a defective item is shipped. If you find an item to be defective, please email hello@ONE33social.com immediately and include your Order Number, 2-3 images of the damaged area, and a description of the damage. Merchandise found to be faulty within 30 days of purchase is entitled to a repair, replacement, or refund. Please note that damages as a result of wear and tear are not considered to be faulty. 

Where possible, we offer to repair faulty items. If repair is not feasible, we will exchange your item for the same product, in the same size, in the same color, subject to inventory availability. 

If neither repair nor exchange are possible, you will receive a return shipping label.  Once the damaged item is received in our New Jersey warehouse, and the damaged is checked by our quality control staff, you will be refunded to your original method of payment. Please allow your bank 3-10 business days to return the funds to your account.